Client Portal Search Examples

This article shows how to perform a variety of searches of the Client Portal.  To give these a try, visit the Client Portal at http://go/helpme/, then type the suggested criteria in the search field as shown in the examples that follow. 

• Notice that results appear right away.  These results have the words (or exact phrase if specified) in the title. 
• Press Enter or Return to see a full list of results that include instances of the words (or exact phrase if specified) in the document contents as well as the title.
• If you hover over the search field, search tips will be displayed.

Example 1 - Find Articles & Services with Word(s) Provided

In this example, you’ll find both services and articles in the Knowledge Base containing at least one of the following words:  add or mailbox:

Example 2 - Find Articles & Services with an Exact Phrase

By comparison, this search will find both services and articles in the Knowledge Base containing the exact phrase add mailbox:

Example 3 - Find a Service with Word(s) Provided

In this example, you’ll find information about any services containing at least one of the following words:  global or protect.

1. Click the Globe icon then choose Service Catalog, as shown, to restrict your results to just services:
   
2. Type global protect as shown below. You can choose a service from the drop-down list that appears or press Enter or Return to see more.
   

Example 4 - Find a Service with an Exact Phrase

By comparison, this search will find service information for any that contain the exact phrase global protect.

1. Make sure you are still filtering for services (see Example 3).
2. Type global protect in double-quotes as shown.  You can choose the service from the drop-down list that appears or press Enter or Return.