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This article explains how to search for answers using the Client Portal. It provides the basic information, tips, and shows examples of a variety of different types of searches.
The portal is useful for finding “how to” information about a specific tech topic, such as how to add a mailbox in Outlook or change your MFA settings if you have a new phone. Service pages provide general information about the many ITS services, such as printing, VPN, and e-signatures. They are also a great way to submit requests for help (tickets), as the support forms prompt you to supply your topic-specific information; this means your issue can be resolved more quickly because you have already provided needed details, without us having to ask.
To give these searches a try, see the how-to steps and tips listed below.
How to Search
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Go to Middlebury’s Client Portal at go/helpme/
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Click the “Search the client portal” field at top right (shown below under Search Tips), then type a word or phrase.
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Notice that a few results will appear as you type, under the search bar. These results have the words (or exact phrase, if specified by quotation marks) in the title.
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Click the Globe drop-down to the left of the search bar to narrow results to either just articles (light bulb "Knowledge Base") or just services (compass "Service Catalog")
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Press Enter/Return to see a full list of results, i.e. that include instances of the words (or exact phrase) in the document title and/OR contents.
Search Tips
Here are a few pointers that let you be more precise about what you're seeking.
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If you hover over the search field, search tips will be displayed.
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To search for items with an exact match, place double quotes around your text.
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To search for items with a specific tag, enter the # symbol followed by the name of the tag.
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Unless requested otherwise, a list of both Knowledge Base articles and Service pages matching your search criteria will be displayed. Click the globe icon beside the search field, then choose Knowledge Base if you just want to see "how to" articles, or Service Catalog if you just want to see services available.
Example Searches
Example 1 - Find Articles & Services with Word(s) Provided
In this example, you’ll find both services and articles in the Knowledge Base containing at least one of the following words: add or mailbox
Example 2 - Find Articles & Services with an Exact Phrase
By comparison, this search will find both services and articles in the Knowledge Base containing the exact phrase add mailbox
Example 3 - Find a Service with Word(s) Provided
In this example, you’ll find information about any services containing at least one of the following words: global or protect.
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Click the Globe icon, then choose Service Catalog to restrict your results to just services
- Type global protect as shown below. You can choose a service from the drop-down list that appears, or press Enter/Return to see more results
Example 4 - Find a Service with an Exact Phrase
By comparison, this search will find service information for any that contain the exact phrase global protect
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Make sure you are still filtering for services (see Example 3)
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Type global protect in double-quotes as shown. You can choose the service from the drop-down list that appears or press Enter/Return to see more results
