This is a little bug in ImageNow. Fortunately, there's a very good work around that could become your primary way of looking at transcripts. (ImageNow is heading towards a web client, so inevitably, we'll all end up using this method).
Click on this link (I suggest bookmarking it): https://imagenowweb.champlain.edu/contentapps/#home/apps and login using your normal username & password
Click on the "Documents" icon
Search for record (see image, below)