Clear Browser Cache

Web browser cache contains previous connection information. Testing a private browsing window or clearing the cache may fix a variety of issues logging into and using sites, including BannerWeb or Oracle.

These instructions explain how to clear your cache in different browsers and operating systems.  Follow the steps for the browser you use.

Return here easily using go/clearcache/.

 

Instructions

Regardless of your browser, make sure to...

1. Select both cache and cookies.

   • Cookies will likely show some as some variation of "cookies and other site data", and cache as "cached images, files, and pages". 

2. Clear your browser's cache and cookies for at least the last 24 hours, or since you first encountered the issue—whichever is longer.

   • Opting to clear cache and cookies for "all time" is more likely to resolve the problem and prevent it from recurring.

3. After clearing cache and cookies, exit your browser completely before you attempt to access the site again.

   • Windows: right-click the browser icon on the task bar, click "Close all windows"

   • Mac: select the browser (i.e., the browser name appears in the top left corner of your screen), then press Command + Q on your keyboard 

 

Web Browser Instructions

Click the appropriate link below to view detailed instructions for your browser.

• Firefox

• Google Chrome - select device type at the top of the page

• Microsoft Edge - open the drop-down for "Delete all cookies"

• Safari:

  • iOS (iPhone, iPad)

  • macOS (Mac)

 

Need help?

If you need assistance clearing your cache or deleting your browser history, call the ITS Helpdesk at 802-443-2200, or join the Helpdesk Zoom at go/helpdeskzoom/.