Clear Browser Cache

When troubleshooting issues with any site, always exit your browser completely after clearing your cache before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.

Please clear your browser's cache and cookies for at least the last 24 hours. Opting to clear "all time" cache and cookies is more likely to resolve the problem and prevent it from recurring.

TIP:  On Windows computers, pressing CTRL + Shift + Delete will call up a dialog box to clear recent browsing history.

 

Firefox

1. Click the hamburger menu (three lines) in the upper right corner of the browser window.
2. Click History
3. Click Clear recent history...
4. From the When drop-down select a time at least Since 12:00 AM
5. Make sure Cookies and site data and Temporary cached files and pages are both checked
6. Click Clear

Chrome

1. Click the three dots in the upper right corner of the browser
2. Click on History twice (History > History)
3. Click on Delete Browsing Data on the left side of the screen
4. Change Time Range to at least Last 24 hours
5. Make sure Cookies and other site data and Cached images and files are both checked
6. Click Delete data

Edge

1. Click the three dots in the upper right corner of the browser
2. Click History
3. Click the trash can icon in the top right corner of this window
4. Change Time Range to at least Last 24 hours
5. Make sure Cookies and other site data and Cached images and files are both checked
6. Click Clear now

Safari - Mac

1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.

2. Click Manage Website Data.

3. Select one or more websites, then click Remove or Remove All.

Safari - iOS (iPhone, iPad, etc.)

To clear cache and cookies:

1. From the home screen, tap Settings 
2. Search Safari
3. At the bottom of Safari's settings screen, select Advanced > Website Data > Remove All Website Data
4. Confirm when prompted

To clear history:

1. From the home screen, tap Safari
2. At the bottom of the screen, tap the Bookmarks icon
3. Tap the Clock icon to show History
4. In the lower right, tap Clear
5. Select at least Today
6. Tap Clear History

Or clear both history and cache & cookies at once:

1. From the home screen, tap Settings
2. Search Safari
3. Toward the bottom third of Safari's settings screen, select Clear History and Website Data 
4. Select a time frame at least Today
5. Tap Clear History

 

Need help?

If you need assistance clearing your cache or deleting your browser history, call the ITS Helpdesk at 802-443-2200, or join the Helpdesk Zoom at go/helpdeskzoom/.