Clear Browser Cache


Web browser cache contains previous connection information. Testing a private browsing window or clearing the cache may fix a variety of issues logging into and using sites including BannerWeb.


These instructions explain how to clear your cache in different browsers and operating systems.  Follow the steps for the browser you use.

When troubleshooting issues with any site, always exit your browser completely after clearing your cache before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.

Please clear your browser's cache and cookies for at least the last 24 hours. Opting to clear "all time" cache and cookies is more likely to resolve the problem and prevent it from recurring.

TIP:  On Windows computers, pressing CTRL + Shift + Delete will call up a dialog box to clear recent browsing history.


  1. Select Menu, then More.
  2. Select Settings.
  3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.


  1. Click the three dots in the upper right corner of the browser.
  2. Click on History twice
  3. Click on Clear Browsing Data
  4. Change Time Range to at least Last 24 hours
  5. Make sure Cookies and other site data & Cached images and files are both checked
  6. Click Clear Data


  1. Click the three dots in the upper right corner of the browser.
  2. Click History
  3. Click the three dots in the top right corner of this window
  4. Click Clear Browsing Data
  5. Change Time Range
  6. make sure Cookies and Cache are both checked
  7. Click Clear Now


  1. Click the hamburger menu (three lines) in the upper right corner of the browser window.
  2. Click History
  3. Click Clear recent history...
  4. From the Time range to clear select a time at least Today
  5. Make sure Cookies & Cache are both checked.
  6. Click Clear Now.

Safari for Mac

  1. Click the Safari menu, then Clear History...
  2. In the Clear field choose All History
  3. Click Clear History.

Safari for PC

  1. Click on the Settings (Gear) icon in the upper right corner of the browser..
  2. Click Reset Safari
  3. Select the items you wish to clear. (It is recommended to check all items).
  4. Click Reset.

Mobile Safari for iOS (iPhone, iPod touch, iPad)

To clear cache and cookies:

  1. From the home screen, Select Settings > Safari.
  2. At the bottom of Safari's settings screen, Select Advanced > Website Data > tap Remove All Website Data.
  3. Confirm when prompted.

To clear history:

  1. From the home screen, tap Safari.
  2. At the bottom of the screen, tap the Bookmarks icon.
  3. Tap the Clock icon to show History.
  4. In the lower right, tap Clear.
  5. Tap Clear History.

Or clear cache, cookies & history all at once:

  1. From the home screen,
  2. Select Settings > Safari.
  3. Select Clear History and Website Data > select timeframe > tap Clear History.

Need help?

If you need assistance clearing your cache or deleting your browser history, call the Service Desk at 802-443-2200. 



Article ID: 480
Mon 12/19/22 3:09 PM
Thu 7/4/24 10:20 AM

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