Call Queues

How to log in/out of a call queue on the Zoom Desktop App

  1. Within the Zoom Desktop App – click on the letter of your first name in the top right-hand corner. 

  1. Click on Receive Queue calls 

  1. Select the call queue you would like to sign into or leave by clicking the slider. 

Picture of active and inactive call queues by sliders.

How to log in/out of Call Queues on the Zoom mobile app:

  1. In the Zoom mobile app navigate to the ...More menu in the bottom right hand corner.
  2. Open the Phone option under Settings
  3. Locate Call Queues under Receive Shared Calls (it will indicate how many queues you are a part of)
  4. Once your Receive Shared Calls  menu is open, you will see the individual call queues you are a part of. You can then disable all call queues or disable individual ones. 
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