Knowledge Base

Categories (8)

Administrative and Business

Documentation on enterprise and local services that support the administrative and business functions of an institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.


Documentation on foundational services that support the operation and management of the enterprise IT
environment. Includes data center services, database management, network and
connectivity management, and server and storage management.

Communication and Collaboration

Documentation on IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

Desktop and Mobile Computing

Documentation on services that support access and use of community members’ devices and related
peripherals. Includes desktop and mobile device support, printing and related services,
and software and applications distribution

IT Professional Services

Documentation on people-based services that support the management of IT for the institution.
Comprises consulting services not related to specific services identified in other
categories. Includes enterprise architecture, continuous improvement and innovation,
digital accessibility, IT communication and documentation, IT service delivery and
support, portfolio and project management, and training and outreach.

Library and Research

Documentation on services supporting the institution’s library and research activities, including services specific to library systems, and services specific to advanced or specialized storage and applications, research data services and software, and lab management systems.

Information Security

Documentation on services that provide security, data integrity, and compliance for institutional activities.
Includes identity and access management, security consulting and educations, incident
response and investigation, and security policy and compliance

Teaching and Learning

Documentation on services providing instructional technology and resources directly supporting teaching
and learning. Includes learning management systems, instructional technology and
design, assessment and learning analytics, lecture capture, and polling and surveys.

Articles (10)

Accessing Microsoft's Immersive Reader

Accessing Microsoft's Immersive Reader in a variety of applications.

How to Add Bookmarks on your Web Browser

This article contains information about how to save frequently-used websites so you can easily revisit them. These saved websites are called Bookmarks or Favorites, depending on the web browser you use.

Microsoft Authenticator App

This article explains how to install and configure Microsoft's Authenticator App on your devices for use with multi-factor authentication.

Middlebury Guest Accounts

This article explains how to request a Middlebury guest account for individuals who need access to Canvas or WordPress sites but do not have a Middlebury network account.

Office 365 Groups

Office 365 Groups, a part of Microsoft's Office 365 suite, lets you choose a set of people that you wish to collaborate with and easily set up a collection of resources for those people to share.

Self-Service Tips for Events

This article contains tips on how to run your event successfully on your own, without Media Services support.

Standard Software

This article contains details about software typically installed on computers provided on the Vermont campus.

Technology Checklist for Visiting Speakers

This article contains helpful information for visiting speakers who intend to use technology in a presentation (such as showing a film or using PowerPoint).

Top Tech Tips for a Successful Event

To assist with planning your event, ITS offers "best practice" tips for success.

Turning off automatic captioning in Panopto

How to turn off automatic captioning in Panopto.