Knowledge Base

Categories (8)

Documentation on enterprise and local services that support the administrative and business functions of an institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.

Documentation on foundational services that support the operation and management of the enterprise IT
environment. Includes data center services, database management, network and
connectivity management, and server and storage management.

Documentation on IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

Documentation on services that support access and use of community members’ devices and related
peripherals. Includes desktop and mobile device support, printing and related services,
and software and applications distribution

Documentation on people-based services that support the management of IT for the institution.
Comprises consulting services not related to specific services identified in other
categories. Includes enterprise architecture, continuous improvement and innovation,
digital accessibility, IT communication and documentation, IT service delivery and
support, portfolio and project management, and training and outreach.

Documentation on services supporting the institution’s library and research activities, including services specific to library systems, and services specific to advanced or specialized storage and applications, research data services and software, and lab management systems.

Documentation on services that provide security, data integrity, and compliance for institutional activities.
Includes identity and access management, security consulting and educations, incident
response and investigation, and security policy and compliance

Documentation on services providing instructional technology and resources directly supporting teaching
and learning. Includes learning management systems, instructional technology and
design, assessment and learning analytics, lecture capture, and polling and surveys.

Articles (12)

Email Configuration

This article explains how to configure Middlebury email on a variety of devices and platforms.

How to Find an ITS Service in TeamDynamix

This article explains how to search for general information in TeamDynamix about ITS Services, such as printing, faxing, or VPN.

How to Get Tech Help using TeamDynamix (TDX)

This article explains how to search the TeamDynamix (TDX) portal for solutions and information, as well as create a  “service request” (aka helpdesk ticket) if you need additional assistance.

How to Search TeamDynamix (TDX) for Tech Answers

This article explains how to perform searches for articles and services using the TeamDynamix client portal.

Mail Forwarding

This article explains how to set and remove forwarding to an alternate email provider.

Microsoft Authenticator App

This article explains how to install and configure Microsoft's Authenticator App on your devices for use with multi-factor authentication.

Self Service Installations

Install many common software titles on college-owned computers using convenient, self service methods.

Standard Software

This article contains details about software typically installed on computers provided on the Vermont campus.