Service Catalog

Categories (8)

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.

Projects, Business Process, Training, Accessibility, Vendor & Software Assessment, Communications and Service Delivery

Services supporting the institution’s library and research activities, including services specific to library systems, and services specific to advanced or specialized storage and applications, research data services and software, and lab management systems.

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.