Service Catalog

Categories (8)

Administrative and Business

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
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Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Desktop and Mobile Computing

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Infrastructure and Accounts

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.
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IT Consulting and Professional Services

Projects, Business Process, Training, Accessibility, Vendor & Software Assessment, Communications and Service Delivery
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Library and Research

Services supporting the institution’s library and research activities, including services specific to library systems, and services specific to advanced or specialized storage and applications, research data services and software, and lab management systems.
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Information Security

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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