Microsoft Authenticator App

Consider installing the official Microsoft Authenticator app on your smartphone. The Authenticator app is not required, but it is very easy to configure and use, and it is the recommended alternative to SMS text-based authentication. This app generates a code that you use with multi-factor authentication -- and it can provide codes even when you do not have Internet or wireless access.

Where can I get the Microsoft Authenticator app?

• Microsoft Authenticator on the Google Play store
• Microsoft Authenticator on the Microsoft store
• Microsoft Authenticator on the Apple App Store

How do I set up the app?

Refer to Microsoft's useful guides for full details about installing the app and adding your account(s):

• Download and install the Microsoft Authenticator app
• If prompted, allow the app to have access to the phone's camera.
• Add your work or school account
  • Important: GMHEC resources (such as Oracle Finance, Oracle HCM, and Blackbaud) are protected by a separate instance of MFA. Users will need to add a separate account for GMHEC in the authenticator app, in addition to the one used with Middlebury resources.
• When you have MFA set up with Microsoft's Authenticator app for both Middlebury and GMHEC, you will see a screen similar to this.

How do I remove/delete an account from the app?

• iOS From the main screen, select the menu button, then select Edit accounts. Tap the red icon next to the account name, then tap Remove Account.
• Windows Phone From the main screen, select the menu button, then Edit accounts. Tap the X next to the account name.
• Android From the main screen, select the menu button, then Edit accounts. Tap the X next to the account name.

What if I have trouble with the setup?

• If the initial setup is unsuccessful when configuring the Authenticator App on iOS, click Resend notification.
• Sometimes it is necessary to delete your account from the app then re-attempt the setup (see above).
• Visit the Microsoft Authenticator FAQ site.

Related: Multi-factor Authentication