Setup Guide: Multi-Factor Authentication (MFA) & Self-Service Password Reset (SSPR)

This guide explains how to set up both Multi-factor Authentication (MFA) and Self-Service Password Reset (SSPR) for your Middlebury Account.  MFA is used to confirm that you are, in fact, the actual account owner, while SSPR provides a way for you to reset your account password without assistance.

  1. Before you get started, we suggest having your computer/laptop and mobile phone accessible.  (If you do not own a smart phone please call the Helpdesk at 802-443-2200 for assistance.)

 

  1. Visit http://go.middlebury.edu/mfasetup/ and sign in using your full username@middlebury.edu address and your password.

 

  1. Click Next to proceed at the More information required prompt.  Prompt for more info

 

  1. Click Next to configure the Microsoft Authenticator app.  The app is strongly preferred because it works even without cell service and is linked to a device, not your specific phone number.  Follow the on-screen prompts to finish installing and setting up the app. (If the app is not an option for you, see step 5.)  Microsoft Authenticator App prompt

 

  1. (Optional)   If Microsoft's Authenticator app is not an option for you, select I want to set up a different method. Follow the on-screen prompts to configure an alternate option.  Choose a different method drop-down

 

  1. Add a Phone number to use as a backup verification option. Text messages and phone call verification are both supported.

 

  1. Once two methods are configured, click the Done button when prompted.  Your MFA setup is now complete but you need to complete step 8 so you'll be able to reset your password without assistance.   Success dialogue window

 

  1. Important: Click + Add Method to add an alternate email address (a non-Middlebury address) and/or security questions!  These are used only if you need to reset your password; they are not used for MFA authentication.  In general, you should set up as many security methods as possible to ensure the greatest range of options.  Security info dialogue window

 

For more information, see Related Articles at right.  Still need a hand?  Submit a support request using the button at right.

Request MFA Support

Details

Article ID: 335
Created
Wed 8/17/22 11:17 AM
Modified
Thu 10/27/22 4:52 PM

Related Articles (5)

Step by step instructions on how to set up Multi-Factor Authentication and Self-Service Password Reset
Detailed instructions on how to set (or reset) up the microsoft authenticator app.
This article explains how to install and configure Microsoft's Authenticator App on your devices for use with multi-factor authentication.
This article explains the different options available for use with Multi-Factor Authentication verifications so you can choose the one that makes the most sense for your situation.
This article explains what Multi-Factor Authentication (MFA) is, why it's needed, and basic details about how it works.

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Multi-Factor Authentication works by requiring a secondary form of identification after a successful login.