This guide explains how to set up both Multi-factor Authentication (MFA) and Self-Service Password Reset (SSPR) for your Middlebury Account. MFA is used to confirm that you are, in fact, the actual account owner, while SSPR provides a way for you to reset your account password without assistance.
- Before you get started, we suggest having your computer/laptop and mobile phone accessible. (If you do not own a smart phone please call the Helpdesk at 802-443-2200 for assistance.)
- Visit http://go.middlebury.edu/mfasetup/ and sign in using your full username@middlebury.edu address and your password. (FireFox is the recommended browser for MFA setup.)
- Click Next to proceed at the More information required prompt.
![Prompt for more info](https://support.gmhec.org/TDPortal/Images/Viewer?fileName=eead0e74-615c-4331-9ce9-9f934b3231d7.jpg)
- Click Next to configure the Microsoft Authenticator app. The app is the recommended method for MFA verification. Follow the on-screen prompts to finish installing and setting up the app. (If the app is not an option for you, see step 5.)
![Microsoft Authenticator App prompt](https://support.gmhec.org/TDPortal/Images/Viewer?fileName=5a0f4ee9-6146-4d92-886d-b8b2ebed2959.jpg)
- (Optional) If Microsoft's Authenticator app is not an option for you, select I want to set up a different method. Follow the on-screen prompts to configure an alternate option.
![Choose a different method drop-down](https://support.gmhec.org/TDPortal/Images/Viewer?fileName=d50848cf-d58b-48c0-baf3-6b11d7ccf4c4.jpg)
- Add a Phone number to use as a backup verification option. Text messages and phone call verification are both supported.
- Once two methods are configured, click the Done button when prompted. If you have the MS Authenticator app in place and a phone number then you'll also be able to reset your own password -- your MFA setup is now complete. If you are not able to use the Authenticator app, please continue to step 8!
![Success dialogue window](https://support.gmhec.org/TDPortal/Images/Viewer?fileName=533d27f3-c336-4ad6-a996-4b6ad17239ab.jpg)
- For those unable to use Microsoft's Authenticator app, be sure to click + Add Method to add security questions! This will allow you to do a password reset if you happen to lose access to your phone number.
![Security info dialogue window](https://support.gmhec.org/TDPortal/Images/Viewer?fileName=d814383d-112e-4340-804d-7bf07c18c7e6.jpg)
For more information, see Related Articles at right. Still need a hand? Submit a support request using the button, upper right.