Multi-Factor Authentication and Self-Service Password Reset - Setup Guide

This guide contains step-by-step instructions to set up Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR) for your Middlebury account.  

MFA is used to confirm that you are, in fact, the actual account owner, while SSPR provides a way for you to reset your account password without assistance.

1. Before you get started, we suggest having both your computer/laptop and mobile phone accessible.  

   • NOTE: If you do not own a mobile phone, please call the Helpdesk at 802-443-2200 for assistance.

2. Go to go.middlebury.edu/mfasetup/.

3. Sign in using your full username@middlebury.edu email address and password.

   • FireFox is the recommended browser for MFA setup.

   • If you are activating your account (this is your first time signing in), use the temporary password provided with your account activation instructions.

4. At the More information required prompt, click Next to proceed. 

   

5. Follow the on-screen prompts carefully to install and set up Microsoft Authenticator app. This app is the recommended method for MFA verification. 

   

   • If you are unable to get the app, see step 6 — otherwise, continue from step 7.

6. If Microsoft's Authenticator app is not an option for you, select I want to set up a different method. Follow the on-screen prompts carefully to configure an alternate option.

   

7. Add your Phone number to use as a backup verification option. Text messages and phone call verification are both supported.

   • Important: Make sure to NOT put the country code in the input box with the rest of your phone number — the country code should instead be selected from the drop-down next to the input box.

8. Once TWO methods are configured, click Done to finish the MFA setup.  If you have both the MS Authenticator app AND a phone number in place, you'll be able to reset your own password — your MFA setup is now complete. If NOT, see step 10.

   

9. If you are signing into your account for the first time, you will now be prompted to change your password from the temporary one provided. If you are not prompted to change your password, you can manually update it at go/mfasetup/.

10.  For those unable to use Microsoft's Authenticator app, be sure to click + Add Method to add security questions: this will allow you to do a password reset if you happen to lose access to your phone number.  

    

11. You can now edit your MFA methods yourself—including changing your password—at any time from go/mfasetup/, or reset a forgotten password at go/resetpassword/.