Blackbaud
is a service provided through the Green Mountain Higher Education Consortium for use by Advancement staff. NXT and Raiser's Edge are tools within this service.
How-to, training, and support
are available via the GMHEC Advancement Knowledge Base. Contacts within the College Advancement department are your first point of contact for help issues not found there, or to get started.
Additional tips:
Blackbaud status page (see Blackbaud.com and Blackbaud Raiser’s Edge NXT)
JC or JB in that order, if help is needed.