Technology Guide - Summer 2024


Information about ITS computer resources and support for summer program students, faculty, and staff.


  • Information Technology Services extends a warm welcome!  We offer the following information about our computer resources and support to help you get started as smoothly as possible.  Be sure to use your Middlebury College username and password to access our services this summer (rather than credentials from your employer or school); this will help ensure a trouble-free experience.


Need Help? (http://go/helpdesk/)

The ITS Technology Helpdesk is here to help with your computing needs.  Services are available in-person and via Zoom.   Our hours are subject to change but the Helpdesk Hours page will reflect the latest info. You can reach us as follows:

Digital Learning and Inquiry (DLINQ) Interns offer student support for a variety of teaching & learning tools and practices, as well as digital and multimedia tools, including Canvas, Zoom, Panopto, WordPress, and others. Students needing assistance with multimedia projects for their classes are encouraged to connect with DLINQ early in the project process.


Students that wish to to connect with a DLINQ intern may:

Faculty needing digital teaching support should visit the Digital Teaching Resources page, attend DLINQ Events, or request a DLINQ Consultation.

What’s New This Summer?

Wireless Certificate Update

The security certificate used on our campus Wi-Fi networks was updated again this past March. As a result of this change, you will likely be asked to trust a new certificate for “” when you connect to Wi-Fi this summer.  Please trust this certificate when prompted.  If you run into issues you may need to disconnect or forget the network and then reconnect.

ITS Virtual Assistant

ITS Virtual Assistant iconYou'll see this new icon in the lower right corner of all ITS websites.  Click the button to open a chat window.  You may be asked to provide a nickname and your email address.  Buttons for common topics (like passwords, MFA, and WiFi) will appear but you can use the message area to type a brief description of how we can help.  We've been working to fine-tune the results so you reach helpful information more quickly.  We encourage you to give it a try.

Connecting to Wireless (http://go/wireless/)

You can connect to our secure wireless network, MiddleburyCollege, using your Middlebury account ( and password.  Connection to the campus network allows access to our e-mail system, cloud storage, and to the Internet.

Public Computing Facilities and Printing

Both Middlebury and Monterey use print queues named MiddBW (prints black & white, double-sided by default) and MiddColor (prints color, single-sided by default to align with the most common use of color for signs and graphs).  Install these queues for the most flexible printing options.  You can change default settings on screen or at the printer by adjusting the single or double-sided options.  Tip:  When requesting a printout, be sure to select MiddBW unless your document truly requires color ink as you will be charged more per page for jobs sent to MiddColor.

Middlebury Campus

Visit for information about printing on the Middlebury campus and how to manage your printing account.  Check out for specifics about how to send a print job from your own computer using our mobility print service. 

Monterey Campus

For information and resources about printing at Monterey, see

Course Content & Resources Via the Course Hub (http://go/hub/)

The Course Hub is Middlebury's gateway to course content for students and faculty.  The Semester Dashboard shows you the resources for all your registered courses – at a glance you can see Canvas sites, course information, and other connected resources.

For help with our learning management system, Canvas, see the Canvas Quick Overview for Students (

File Storage (http://go/cloudoverview/)

All faculty, staff, and students can store files in Middlebury’s OneDrive and/or Google Drive cloud accounts using their Middlebury e-mail address and password.  The contents of your cloud storage accounts are deleted after you leave Middlebury.  Visit http://go/cloudoverview/ to learn about these storage options.  We strongly recommend use of Middlebury’s cloud storage because:

  • They provide robust, password-protected storage for your important documents.

  • Automatic synchronization of specified folders to and from the cloud protects your work.  Files are backed up effortlessly so they can be retrieved in case of a virus or hardware failure.  File revision history allows you to revert to a previous version, if needed.

  • Cloud storage is accessible from any networked computer, anywhere.

E-mail (http://go/mail/)

All students, faculty, and staff have a cloud-hosted Exchange e-mail account that is protected by multi-factor authentication (MFA) .  E-mail is the standard messaging method at Middlebury College so it is your responsibility to monitor your account for communications.  Visit our Account Lifecycle Policy page for details about access after you leave campus.  Summer faculty are considered "adjunct faculty."

  • Your e-mail address is in the format

  • If you need to change or reset your password, refer to http://go/passwordhelp/.

  • To access your e-mail using a web browser, visit http://go/mail/.  Provide your full Middlebury e-mail address and password to log in.

  • All accounts are protected by multi-factor authentication (MFA).  If you use the Microsoft Authenticator App for security elsewhere you will still need to add your Middlebury account.

  • To change your Middlebury MFA settings, visit

Use GO to Navigate Our Website

GO is a utility that provides a fast way to navigate to many common services on the Middlebury website.  To use it, type a GO Shortcut (such as http://go/usego/) into your browser’s Address field. You will have immediate access to the pages you want to use.  There are hundreds of registered GO shortcuts; visit http://go/gotionary/ to explore or create your own. Try these:

To view this website

Type this when ON-campus network

Type this when OFF-campus

BannerWeb (course schedule, grades, and more)

http://go/bw/ (or go/bw/)

Canvas Help

http://go/canvashelp/ (or go/canvashelp/) 

College Directory

http://go/dir/ (or go/dir/)

Foreign Language Input

http://go/languageinput/ (or go/languageinput/)

Which MFA Setup Should I Choose?

http://go/whichmfa/ (or go/whichmfa/)




Article ID: 702
Wed 4/3/24 3:38 PM
Wed 5/1/24 1:09 PM