This article shows how to perform a variety of searches of the Client Portal. To give these a try, visit the Client Portal at go/helpme/, then type the suggested criteria in the search field as shown in the following examples.
- Notice that a few results will appear right away, under the search bar. These results have the words (or exact phrase, if specified by quotation marks) in the title.
- Press Enter/Return to see a full list of results, i.e. that include instances of the words (or exact phrase) in the document title and/OR contents.
- If you hover over the search field, search tips will be displayed.
Example 1 - Find Articles & Services with Word(s) Provided
In this example, you’ll find both services and articles in the Knowledge Base containing at least one of the following words: add or mailbox
Example 2 - Find Articles & Services with an Exact Phrase
By comparison, this search will find both services and articles in the Knowledge Base containing the exact phrase add mailbox
Example 3 - Find a Service with Word(s) Provided
In this example, you’ll find information about any services containing at least one of the following words: global or protect.
-
Click the Globe icon, then choose Service Catalog to restrict your results to just services
- Type global protect as shown below. You can choose a service from the drop-down list that appears, or press Enter/Return to see more results
Example 4 - Find a Service with an Exact Phrase
By comparison, this search will find service information for any that contain the exact phrase global protect
-
Make sure you are still filtering for services (see Example 3)
- Type global protect in double-quotes as shown. You can choose the service from the drop-down list that appears or press Enter/Return to see more results
