This article shows how to perform a variety of searches of the Client Portal. To give these a try, visit the Client Portal at http://go/helpme/, then type the suggested criteria in the search field as shown in the examples that follow.
- Notice that results appear right away. These results have the words (or exact phrase if specified) in the title.
- Press Enter or Return to see a full list of results that include instances of the words (or exact phrase if specified) in the document contents as well as the title.
- If you hover over the search field, search tips will be displayed.
Example 1 - Find Articles & Services with Word(s) Provided
In this example, you’ll find both services and articles in the Knowledge Base containing at least one of the following words: add or mailbox:
Example 2 - Find Articles & Services with an Exact Phrase
By comparison, this search will find both services and articles in the Knowledge Base containing the exact phrase add mailbox:
Example 3 - Find a Service with Word(s) Provided
In this example, you’ll find information about any services containing at least one of the following words: global or protect.
- Click the Globe icon then choose Service Catalog, as shown, to restrict your results to just services:
- Type global protect as shown below. You can choose a service from the drop-down list that appears or press Enter or Return to see more.
Example 4 - Find a Service with an Exact Phrase
By comparison, this search will find service information for any that contain the exact phrase global protect.
- Make sure you are still filtering for services (see Example 3).
- Type global protect in double-quotes as shown. You can choose the service from the drop-down list that appears or press Enter or Return.
