Canvas: Learning About and Getting Help

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This article contains a variety of resources to help you learn about -- and get help with-- Canvas, Middlebury’s learning management system (LMS).

How do I learn about Canvas?

  • See the Office of Digital Learning & Inquiry (DLINQ) documentation for Canvas.
     
  • Student Orientation to Canvas: this self-guided Canvas course is designed to help Middlebury students get to know Canvas.  this course provides a step-by-step tour of the most common learning management features.  This course provides a step-by-step tour of the most common learning management features.
     
  • Faculty Introduction to Teaching with Canvas: This is a self-guided Canvas course for instructors. Working through this Canvas resource is highly recommended for all instructors new to the platform. for faculty and students.
     
  • For both students and faculty:  Instructure (the makers of Canvas LMS) provides guides for Canvas users as well as this library of video tutorials for Canvas.

How Do I Get Help?

  • For 24/7 technical support contact Instructure's Canvas Support directly via e-mail to support@instructure.com or by phone hotlines:
    • for students at +1-844-747-2605
    • for instructors at +1-833-890-4166
       
  • Users can also chat with Canvas Support when logged in and clicking on the HELP question mark icon [?] at the bottom of the primary menu on the left side of the screen.
     
  • For pedagogical or learning design support for Canvas, schedule a consultation with a DLINQ team member.
     
  • For other Canvas questions and support, please submit a request using the blue support button at right.
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Related Articles (3)

Canvas: “I can’t see my Canvas site”
Basic triage steps to determine why an instructor or student cannot see a Canvas site.
Canvas: Navigation Items
A brief description of all the items available under Navigation in Middlebury's Canvas courses.
Canvas: Troubleshooting the Canvas Student App
The Canvas Student App allows students to view and interact with content on their mobile devices. Some issues can arise when content from an integration (such as Panopto, Google, Office 365, etc.) is added to a Canvas site. If this happens, use the following steps to troubleshoot the Canvas Student App.

Related Services / Offerings (2)

Canvas Co-Curricular Site
Use this for the Co-Curricular sites
Canvas Support
Canvas is Middlebury's main learning management system. It provides tools to create online course sites that enable course communications, forums, assessments, file sharing, and other activities.