Getting Support for Your WordPress Website
Middlebury ITS has partnered with CampusPress, our WordPress hosting vendor, to provide you with timely and accurate support for all your wordpress website needs. Here’s how to get the help you need:
Contact CampusPress Directly
You can now email contact@campuspress.com for any questions or assistance regarding your sites.middlebury.edu WordPress website.
You may also find helpful information in the CampusPress Support and Knowledgebase.
Please note that the Client Portal in TeamDynamix (TDX) is no longer used for submitting requests.
Working Together
CampusPress has guidelines for when to escalate issues to Middlebury ITS. This means that for more complex problems, you’ll still collaborate with ITS to find solutions.
Tips for Faster Support Resolution
To help CampusPress assist you as quickly as possible, please include the following information in your email:
- Meaningful Subject: Use a descriptive subject line that summarizes your request.
- Good Example: “Single posts displaying content with the wrong font.”
- Bad Example: “Need help with content.”
- Detailed Description: Provide a clear and thorough explanation of the issue. This saves time and minimizes back-and-forth communication. Providing any extra context you think might be useful can help us troubleshoot. For instance, if you've already tested the issue on different devices or browsers, let us know.
- Page URL: Always include the URL of your site or the specific page where the issue occurs. If the problem is on multiple pages, include URLs for each one.
- Steps to Reproduce the Issue: Outline the steps needed to reproduce the issue. This helps the support team diagnose your problem effectively.
- Screenshots: Attach screenshots of the issue whenever possible. A full-screen capture can help us see relevant details that might not be immediately obvious.
- Device and Browser Information: Include details about the device and browser you’re using (OS, browser type, version, screen size). Some issues can be device-specific, so this information is crucial. You can use a service like the following to capture that info: https://www.whatsmybrowser.org/
By following these tips, you can help CampusPress and ITS resolve your support requests faster and more efficiently.