FAQ: Transitioning from Banner 8 to Banner 9

Banner 9 brings a new look, better navigation, and mobile support, but the core services (registration, grades, rosters, financial aid) remain the same.

General Questions

Q: What is Banner 9?

• Banner 9 is the updated version of our student and faculty system.

• It replaces BannerWeb (Banner 8) with a modern, mobile-friendly design.

• You’ll log in the same way, but the pages will look and feel different.

Q: Why are we moving to Banner 9?

• Banner 9 is more secure, works better on phones/tablets, and is supported long-term by Ellucian (the vendor).

• Banner 8 is being phased out.

Q: Will my data be affected?

• No. Your records, courses, grades, and personal information remain the same. Only the interface is changing.

For Students

Q: How do I log in?

• Use the same login link and credentials you use today (go/banner) or go directly at go/studentssb9/

• Banner 9 uses Single Sign-On (SSO) and you’ll be redirected there to login first.

Q: What’s new for me in Banner 9?

• Mobile-friendly pages – works on phones and tablets.

• Updated Self-Service modules – financial aid, student records, and personal information pages are redesigned.

Q: Will all my old BannerWeb pages be gone?

• Not immediately. Some pages are replaced right away, while others remain until their Banner 9 version is ready. You may see a mix during the transition.

Q: Where do I find my grades, schedule, or holds?

• Still under Student Self-Service. The menus are reorganized, but the same information is available. 

For Faculty

Q: How do I access my class rosters and grading?

• Faculty functions (like entering grades and viewing rosters) are available in Faculty Self-Service at go/facultyssb9/

• Navigation is updated, but the information and processes are the same.

Q: What’s different about advising?

• Banner 9 includes new advising tools (when enabled by the institution):

  • Better student profile pages.

  • Easier navigation to transcripts, test scores, and degree progress.

• Some features may be rolled out gradually.

Q: Do I need training?

• The basics are very intuitive. We will continue to build out helpful KB articles here as needed.

• The Registrar can provide extra help if needed.

Q: Who do I contact if something looks wrong?

• https://go.middlebury.edu/bannersupport

• Use the same help channels you always have (Help Desk, Registrar).

• Report any missing information or access issues right away.

Q: Can I still use BannerWeb after Banner 9 goes live?

• For a limited time, yes. But within a week, most users will move fully to Banner 9.