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This article contains a variety of resources to help you learn about — and get help with — Canvas, Middlebury’s learning management system (LMS).
How do I learn about Canvas?
Instructor Guides
Student Guides
Video Guides
Instructure also provides an audience specific library of video tutorials for Canvas.
How Do I Get Technical Help?
Instructure provides 24/7 technical support. There are multiple ways to reach Instructure's Canvas Support:
Phone Hotline
- For students at +1 844-747-2605
- For instructors at +1 833-890-4166
Chat
Instructors and students can also chat with Canvas Support when logged in and clicking on the HELP question mark icon [?] at the bottom of the primary menu on the left side of the screen.
E-mail
Contact Instructure support by e-mail at support@instructure.com. Instructure recommends the following format when contacting them via email:
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Detailed summary of the problem:
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When did this issue begin?
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Who is affected? If students, include the name of student(s) to aid in troubleshooting if possible.
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Web links to where you can see the problem:
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Web link to the Canvas course where you are seeing the issue:
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Troubleshooting efforts you may have already tried:
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Some examples:
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Did you try clearing web browser cache and cookies?
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Do you have an any privacy plugins or adblockers that may be interfering?
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Did you try an Incognito browser?
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Have you tried accessing from a different browsers on your computer or from a different devices?)
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If possible, include a screencast or screenshot of the problem, if applicable.
Additional Support
For pedagogical or learning design support for Canvas, schedule a consultation with a DLINQ team member.
For other Canvas questions search the Knowledge Base, or submit a request using the Request Canvas support button at right.