FAQ
Q: How long is data associated with Zoom Phone retained?
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Voicemail stored in Zoom is retained for 60 days.
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SMS is retained for 60 days.
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Call recordings are retained for 60 days, unless your line is set up to be recorded automatically for every call.
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Call logs are retained for 180 days.
Q: Why is there a number in front of my four-digit extension?
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Middlebury has 6 defined sites, and each site has a "site code" which is pre-pended to the four-digit extensions. Since some extensions between our sites (listed below) overlap, users must dial the site code only if calling someone from a separate site. If dialing internally within your site, the site code is not needed.
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Site 1 - Middlebury College Campus
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Site 2 - Bread Loaf Campus
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Site 3 - Monterey Institute Campus
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Site 4 - Snow Bowl
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Site 5 - Washington DC Office
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Site 6 - GMHEC Office
Q: How do I setup my voice mail?
Q: Where can I check my voice mail?
Q: How do I add my cell phone so that when I get a call it will ring there as well?
Q: I do
not want Zoom to ring on my computer or smart phone - how can I turn that off?
Q: How do I call externally (i.e., out of network)?
Q: Why am I being prompted to enter my "personal location"?
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When the Zoom desktop application senses a new network location (e.g., home or coffee shop), it will prompt you to enter the address so that in the case of an emergency call, your address is automatically given to the local public safety answering point.
Q: What is a MAC address and how do I find it?
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If you have a physical phone handset, that phone will have a MAC address. If you open a ticket with ITS regarding your handset, it is likely that the technician will ask you for the MAC address of your device, as this is the easiest way to identify the exact handset.
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For the Poly Edge phones provisioned by ITS, the MAC address will be somewhere on the back of the phone, likely toward the bottom; see the reference image below.
For more information, see Zoom FAQ Documentation.