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If user is on MacOS, change connection string to smb://middfiles.middlebury.edu instead of cifs://
Add user to VPNMTU group, and have user "refresh connection" on global protect app.
If connection issues still exists, make changes to turn of multichannel smb:
https://support.apple.com/en-us/HT212277
Also make this change to SMB browsing:
https://support.apple.com/en-us/HT208209

This article will help you resolve problems with your VPN connection.

This article lists resources that require the use of a VPN connection for off-campus access.

This article lists frequently-used computing and library resources and services that are available to members of the College community when working from off-campus.