How to Find an ITS Service using the Client Portal


This article explains how to search the Client Portal for information about ITS Services and how requests for help can be submitted directly from these service pages.


You may want general information about one of the many ITS services, such as printing, VPN, and e-signatures.  Service pages, however, are also a great way to submit requests for help (tickets) as the support forms prompt you to supply your topic-specific information.  This means your issue can be resolved more quickly because you have already provided needed details without us having to ask!

The following steps explain how to search for services using the Client Portal.

  1. Start at Middlebury’s Client Portal -- 

  2. Click the globe icon beside the search field at top right, then choose Service Catalog from the drop-down menu as shown:

Service Catalog Drop-down List Entry

  1. Type a few words in the search field; as you type, results are presented having these words in the service title. 

  • To see more results, press Enter or Return.  A list of ITS services matching your search criteria anywhere in the title and/or details will be displayed.
  • To search for items with an exact match, place double quotes around your text.  

  • To search for items with a specific tag, enter the # symbol followed by the name of the tag.

  • To change your search to include both services and Knowledge Base articles, select (All) from the drop-down list beside the search field.

  1. If you have any questions or need help after reviewing the service information, you can easily submit a Helpdesk ticket directly from the service page.  Click Request Support button (or similar), located at right to get started.



Article ID: 204
Mon 9/27/21 4:14 PM
Wed 5/22/24 4:08 PM

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