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This article explains what to do if you see a screen on a Windows computer that asks for a recovery key in order to load Windows.
This article contains troubleshooting steps to follow if you cannot successfully connect your device to Middlebury's wireless network.
This article explains how to find tech "how to" instructions using the ITS Client Portal (
This article explains how to turn off cached mode for shared folders in Outlook 365 to speed up launch time and prevent syncing issues with calendars and email folders.
This article explains how to release and renew your computer's IP address to resolve network connectivity issues.
Can't see the list of printers with Mobility Print? Getting a Server unavailable message?
On-campus (or VPN) access to Middfiles, Miisfiles, and Papercut printing servers as well as remote desktop connections require a device to use campus DNS servers, and may also not function with certain network privacy features. This article addresses some of the known issues and fixes.
This article shares pointers on how to avoid calendar troubles (such as not seeing all folders or meetings) when using shared calendars.
This article contains basic steps you can take with your home network that may address Zoom video conference call or class stability issues.
This article explains what a MAC address is -- and how to find it for your devices.
This article explains how to create a request for support (ticket) using the Client Portal.
This article will help you resolve problems with your VPN connection.
This article explains how to display the Oracle icon if it is not visible on the apps panel and how to make changes so you'll land on the GMHEC apps page going forward.
This article provides links to resources that may help resolve issues with Microsoft Teams not syncing with OneDrive.