Oracle icon missing on Apps dashboard

These steps explain how to locate the "missing" Oracle icon. 

If you open the Apps dashboard and see different icons to what you normally see, this will fix your issue.

If you are unable to open the Apps dashboard using the link go.middlebury.edu/oracle/ and instead run into an authentication issue, or you see all GMHEC apps except Oracle, please reach out to the Helpdesk. 

Switch to the GMHEC Apps dashboard

1. Check to see if Middlebury’s logo appears in the upper left.

   

2. If it does, click the Organizations icon (the three connected squares) in the upper right and choose Green Mountain Higher Education Consortium (GMHEC). 

   

3. You will now be in the GMHEC Apps dashboard instead of Middlebury’s—you should now see Oracle.

   

Directly access the GMHEC Apps dashboard

To avoid confusion with the Middlebury apps and instead route directly to the GMHEC App dashboard, you can:

• Update the URL of your existing browser shortcut (bookmark) to https://myapps.microsoft.com/?tenantid=gmhec.org. 

• Use go.middlebury.edu/oracle/.

• Use the Oracle Cloud “quick link” located at the bottom of the Middlebury College homepage.

• If the issue persists, try to clear your browser’s cache and cookies.  

  • Firefox is the recommended browser for use with Oracle.

Still Need Help?

If...

• the GMHEC apps dashboard is visible to you and the Oracle tile does not appear on it,

• you run into an authentication problem when attempting to use Company Single Sign-On,

• or you otherwise have questions about the information in this article,

please drop by the Helpdesk walk-in at Davis 202, the Helpdesk Zoom room, or submit a request for support using the button in the upper right.