IT Consulting and Professional Services

Projects, Business Process, Training, Accessibility, Vendor & Software Assessment, Communications and Service Delivery

Categories (6)

Consulting and Business Process Improvement

Consulting such as business process streamlining, requirements and business analysis, and business relationship management.
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Digital Accessibility

Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.
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IT Service Delivery and Support

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
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IT Strategy, Governance, and Enterprise Architecture

IT strategy and planning, including architecture solution design and IT financial and strategic financial planning.
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IT Project Support

Project support for ITS related projects including full project management, project documentation and project mentoring. Projects are temporary endeavors designed to produce a unique product, service, or result with a defined beginning and end (usually time-constrained, and often constrained by funding or staffing) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.
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Training and Outreach

Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
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Services (4)

General IT Consulting

General IT technology need that requires consultation from ITS.

IT Communications and Documentation

Development and delivery of IT communications related to delivery of IT services, including communications related to system changes, service offerings and outages (planned or unplanned), support documentation and the service catalog.

Requirements and Business Analysis

Requirements and business analysis services to ensure IT associated projects provide the most benefit to the organization, including objectives, outcomes, efforts, models, documentation and change management.

Vendor Assessment and Review

Vendor assessments and reviews, including security surveys and vendor questionnaires, digital accessibility, contracts and Non-Disclosure Agreements reviews.