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IT Consulting and Professional Services
IT Consulting and Professional Services
Projects, Business Process, Training, Accessibility, Vendor & Software Assessment, Communications and Service Delivery
Categories (7)
Consulting and Business Process Improvement
Consulting such as business process streamlining, requirements and business analysis, and business relationship management.
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Digital Accessibility
Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.
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IT Communications and Documentation
Development and delivery of IT communications related to delivery of IT services, including communications related to system changes, service offerings and outages (planned or unplanned), support documentation and the service catalog.
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IT Service Delivery and Support
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
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IT Strategy, Governance, and Enterprise Architecture
IT strategy and planning, including architecture solution design and IT financial and strategic financial planning.
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Portfolio, Program and Project Management
Project portfolio management, program management and related project management services.
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Training and Outreach
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
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Services (3)
General IT Consulting
General IT technology need that requires consultation from ITS.
Requirements and Business Analysis
Requirements and business analysis services to ensure IT associated projects provide the most benefit to the organization, including objectives, outcomes, efforts, models, documentation and change management.
Vendor Assessment and Review
Vendor assessments and reviews, including security surveys and vendor questionnaires, digital accessibility, contracts and Non-Disclosure Agreements reviews.
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