Knowledge Base

Categories (8)

Administrative and Business

Documentation on enterprise and local services that support the administrative and business functions of an institution.

Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.
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Communication and Collaboration

Documentation on IT services that facilitate institutional communication and collaboration needs.

Includes e-mail, calendaring, telephony/VoIP, video web conferencing, unified communications, web content management system, web application development and hosting, and media development.
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Desktop and Mobile Computing

Documentation on services that support access and use of community members’ devices and related peripherals.

Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Information Security

Documentation on services that provide security, data integrity, and compliance for institutional activities.

Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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Infrastructure and Accounts

Documentation on foundational services that support the operation and management of the enterprise IT environment.

Includes data center services, database management, network and connectivity management, and server and storage management.
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IT Consulting and Professional Services

Documentation on people-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories.

Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
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Library and Research

Documentation on services supporting the institution’s library and research activities.

Included services specific to library systems, and services specific to advanced or specialized storage and applications, research data services and software, and lab management systems.
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Teaching and Learning

Documentation on services providing instructional technology and resources directly supporting teaching and learning.

Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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