Printing on Middlebury Campus

printing printers MiddColor MiddBW mobilityprint poster printer print papercut plotter symquest

For printing at the Institute in Monterey, please visit go.miis.edu/printingatmiis/.

Return here quickly using go/howtoprint/.

This article explains how to print on the Middlebury campus in Vermont from either a personal or college-owned computer. You'll also find information about where you can print and how you can easily conserve resources.

For more general information on printing at Middlebury, see go/print/. For instructions on poster printing (i.e., printing from a plotter), see go/poster/.

Important information
Printer setup
How to send & release print jobs
- Locations
Conserving resources
Troubleshooting common issues
Additional printing resources

Important information

You MUST be connected to the MiddleburyCollege network in order to print; other networks, such as MiddleburyGuest or eduroam, will not work!
Use the MiddBW (black & white) or MiddColor (color) print queues to print from any public printer. Certain printers have restricted access; you may see printers on the network that you cannot use.
You cannot print to the poster queue from your personal device; see Printer setup: Lab or public computer.
Be sure to print in black and white unless your document truly requires color ink, as you will be charged more per page for jobs released with color. See Conserving resources for more information.
Mobility Print is currently not supported for Linux; installers are not available. See our Web Print interface instead.

Printer setup

If you have already set up the printer(s) on your computer and are looking to print your documents, see How to send & release print jobs.

College-owned computer

These instructions are for personal-use computers; these are different from multiple-user computers, i.e., a lab or public computer.

Mac

See Network Printers - Mac (go/print?mac/).

Windows

See Network Printers - Windows (go/print?win/).

Personal computer

Printing from a personal computer uses a service we call Mobility Print. Print jobs are sent to the print queues to be released.

Mac

NOTE: You can only add one printer at a time.

Connect to the MiddleburyCollege network.
- After connecting to MiddleburyCollege, click on the Details... (or i ) button next to the network and turn OFF Limit IP address tracking. The network printers may not be able to properly connect to your computer if the IP address tracking limiter is on.
Open System Settings > Printers & Scanners.
Click the Add Printer, Scanner, or Fax... (or +) button below the Printers pane.
- The Add Printer dialog box will appear, listing all printers available on the network.
Select the printer you need. Public printers use the MiddBW and MiddColor queues. After selecting a printer, its Name, Location, and Use will display. Click Add.
Send a job to the installed queue (open a document and File > Print, selecting the printer you just added).
When prompted to authenticate, do NOT continue with the username filled in by default. Instead, enter your Middlebury credentials, i.e., your full Middlebury email address (username@middlebury.edu) and password.
- You will want to "Remember this password in my keychain" or “Save to keychain”; this prevents you needing to input your credentials every time you send something to print.
- If you enter your credentials incorrectly, you will get the "Hold for Authentication" error in the Print Center; see Troubleshooting common issues - "Hold for Authentication".
- Important! The credentials used to authenticate for individual printers will be charged for any print jobs submitted to it, regardless of who is logged on to the computer.
See How to send and release jobs to print your document.

Windows

Connect to the MiddleburyCollege network.
Visit go/mobileprint/, and click Download Mobility Print.
- You may need to manually prompt the browser to continue to the page (i.e., trust the site).
Run the Mobility Print Installer (pc-mobility-print-printer-setup-1.0.XXX.exe). Do this by double clicking the file in the File Explorer. You may need to allow the app to make changes.
Choose the installation language and, on the License Agreement page, accept and click Next.
Select the printers you need. Public printers use the MiddBW and MiddColor queues. Click Next.
- NOTE: Unless you need and have prior permission to use the first printer on the list, you must uncheck the box beside that printer to deselect it. If not, you will get an authentication error.
Enter your Middlebury credentials, i.e., your full Middlebury email address (username@middlebury.edu) and password.
- Important! The credentials used to install individual printers will be charged for any print jobs submitted to it, regardless of who is logged on to the computer.
Click Finish. You can now send jobs to the installed queues (open a document and File > Print, selecting one of the printers you just added).
See How to send and release jobs to print your document.

To add more printers later, run the downloaded Mobility Print Installer program again and repeat the above steps.

Lab or public computer

NOTES:

This option is required for poster printing. For instructions on how to poster print, see go/poster/.
You will NOT need to set up the printers on a lab or public computer, as they should ALREADY be installed.
Lab computers refer to any computer with lab functionality (e.g., connection to the Posters queue) in one of the labs on campus (e.g., Wilson Media Lab).

To open your document for printing on a lab or public computer:

Log in to the computer using your own Middlebury email and password.
- If someone else was using the computer before you and forgot to log out, log them out first! The print job(s) will be sent to whoever is logged into the computer; you will NOT be able to access the job if you are not logged in with YOUR account.
Open your document from wherever it is stored (e.g., OneDrive, a USB drive, Google Drive, your email, etc.).
Print your document.

How to send and release jobs

If there is an issue with the physical printer, see go/printerhelp/ for what to do, or directly contact the go/helpdesk/. For issues with the printing process, see Troubleshooting common issues.

For a step-by-step guide to using the physical printer, see go/printerguide/.

Open your document and navigate to the print window. In most programs, you can do this by choosing File > Print, or by pressing the appropriate shortcut keys (e.g., Ctrl+P).
Specify any needed information (i.e., page size, color/black & white, double-sided, page range, etc.).
Select the desired printer queue and click Print. For most jobs, you will want to use MiddBW or MiddColor. On Windows, queue names are followed by on papercut or on walnut.
- NOTE: After 24 hours have elapsed, print jobs are erased from the system.
Go to any public printer for jobs sent to MiddBW or MiddColor, or the designated printer for specific queues. See Locations.
Log in at the printer panel using your Middlebury ID number, or your full Middlebury email address (username@middlebury.edu) and password.
Choose the Print release option.
Select the job(s) you would like to print and press Print (bottom right of the screen) to release (print) the selected items.
- To print in black & white, select the "Print as grayscale" option at the bottom of the printer screen, or use the MiddBW queue.

Locations

The full list of public and department printer locations can be found at go/printerlocations/.

Conserving resources

You can reduce the environmental impact of printing your papers by following some simple recommendations:

Be sure to print in black and white unless your document truly requires color ink, as you will be charged more per page for jobs released with color.
- MiddBW will always print in black & white, but you can alsoprint in black & white from MiddColor by selecting the "Print as grayscale" option on the printer screen when releasing the job for print.
Print double-sided whenever possible to save paper. This is the default for the MiddBW queue.
Use Print Preview (under the File menu) to see how your document looks before printing, to reduce reprints due to errors.
Don’t print e-reserve or other web source material unless truly necessary. Instead of printing the entire document, take notes while reading it on the computer to help you remember important points.
When printing a draft, print multiple pages on one sheet. This can be surprisingly readable at 2-4 pages per sheet. It becomes a tremendous paper-saving technique when combined with double-sided printing.
We recommend that you only print one copy of your documents; then, if needed, use the copy machines to generate additional copies.

Troubleshooting common issues

WiFi network — you must be connected to the MiddleburyCollege network in order to print. Printing does NOT work on the MiddleburyGuest or eduroam networks.
Can't see printers — while using the MiddleburyCollege network, the two most common factors of being unable to see the printers are VPN and (Mac-only) Limit IP address tracking.
- VPN: Use of private VPN software (other than Middlebury's Global Protect) will cause problems with Mobility Print setup and use. If you use a VPN, you must first turn it off before you can print.
- (Mac) Limit IP address tracking: Click on the Details... (or i ) button next to the MiddleburyCollege network and turn OFF Limit IP address tracking. The network printers may not be able to properly connect to your computer if the IP address tracking limiter is on.
Paper size — one of the most common issues with oddly formatted print jobs (or the printer error "no paper available") is incorrect paper size selected, e.g., A4 instead of Letter.
"Hold for Authentication" — this message may appear in the Print Center (print queue window) under the job when printing on a Mac.
- Make sure the Name is your full Middlebury email address (username@middlebury.edu) and the Password is your email password. If you have reset your Middlebury password or input your password incorrectly, you will need to update the credentials saved. You can confirm your password is correct by using it to log in to a different service, such as your email (go/mail/)—to make sure you can manually input and check your password, use a private/incognito window.
- To update the print credentials (Name and Password) from the Print Center:
  1. Click the refresh button on the far right of the job.
  2. A login prompt should appear; provide your Middlebury credentials.
  3. Click OK; the print job should proceed as desired.
- To update the print credentials from within the Keychain:
  1. Spotlight search for "keychain" and select Keychain Access.
    - Make sure to select Open Keychain Access, NOT Open Passwords.
  2. Manually find the printer (e.g., middcolor or middbw) under the left login tab (under Default Keychains).
    - NOTE: You may need to first click on a different tab, e.g., Local Items, then click back to login for it to load.
  3. Right-click the printer and "Delete [printer]", then confirm with Delete.
  4. Attempt to print to the printer again using your Middlebury credentials.
- If refreshing with correct credentials continues to show the same "Hold for authentication" message, you may need to...
  - wait 15 minutes. You account may be temporarily locked (i.e., the system flagged too many incorrect password attempts). Your account will automatically unlock after about 15 minutes, after which you can try again.
  - check your network settings:
    1. Open the System Settings and navigate to the Wi-Fi (or Network) tab.
    2. Click on the Details... (or i ) button next to the MiddleburyCollege network for more information.
    3. Turn OFF Limit IP address tracking.
Poster printing — you cannot poster print (i.e., printing to plotters) from your personal device. See go/poster/ for poster printing instructions.
Staff/Faculty printing — not all features of the print driver are available when using Mobility Print. Refer to the College-owned personal-use computer section for network printer installation instructions.
Restricted access — certain printers have restricted access to certain departments, staff, etc.; you may see ones included in the list of available printers that you cannot use.