Getting Help with Oracle

Return here quickly using go/oraclehelp/.

This article can help you to determine who can best assist with your Oracle questions, and how to contact them for timely assistance.  Remember to check GMHEC’s Knowledge Base (go/gmhechelp/) for detailed instructions and videos covering common finance and HR tasks.

Solutions to common issues

• How to log in

• Oracle app missing on apps panel 

• Account locked - email helpdesk@middlebury.edu

Oracle Help Teams

Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury College Helpdesk.  Questions and problems are handled through a common ticketing system (TeamDynamix). 

To speed your inquiries to the proper team, please share the details of your issue (with screen shots of errors, if applicable) as follows:

• Oracle login or MFA issues:

  • Contact the Middlebury Helpdesk using your preferred method.

• Access to purchasing/invoicing:

  • If you need access to the Oracle tiles for purchasing/invoicing — email helpdesk@middlebury.edu

• Accounts Payable questions/issues:

  • invoices, suppliers, expense reports, p-card reconciliations, payments, 1099s, POs, etc. — email ap@gmhec.org

• Benefits questions/issues:

  • medical, dental, vision, flexible spending accounts (FSA), health savings accounts (HSA), employee assistance program (EAP), retirement, open enrollment, 1095s — email benefits@gmhec.org

• Human Resources (HCM) questions/issues:

  • time entry, time approvals, absence/time off, changes to default expense accounts, or unsure — email hcm@gmhec.org

• Payroll questions/issues:

  • paychecks (not received, wrong amount, or payment method) and W-2s — email payroll@gmhec.org