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This article helps you determine who can best assist with your Oracle questions and how to contact them for timely assistance. Remember to check GMHEC’s Knowledge Base (go/gmhechelp/) for detailed instructions and videos covering common finance and HR tasks.
Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury College Helpdesk. Questions and problems are handled through a common ticketing system (TeamDynamix). To speed your inquiries to the proper team, please share the details of your issue (with screen shots of errors if applicable) as follows:
- Oracle login or MFA issues — Contact the Middlebury Helpdesk using your preferred method.
- Access to purchasing/invoicing — If you need access to the Oracle tiles for purchasing/invoicing -- email helpdesk@middlebury.edu
- Accounts Payable questions/issues:
- invoices, suppliers, expense reports, p-card reconciliations, payments, 1099s, POs, etc. — email ap@gmhec.org
- Benefits questions/issues:
- medical, dental, vision, flexible spending accounts (FSA), health savings accounts (HSA), employee assistance program (EAP), retirement, open enrollment, 1095s — email benefits@gmhec.org
- Human Resources (HCM) questions/issues:
- time entry, time approvals, absence/time off, changes to default expense accounts, or unsure — email hcm@gmhec.org
- Payroll questions/issues:
- paychecks (not received, wrong amount, or payment method) and W-2s — email payroll@gmhec.org