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Articles (34)

Pinned Article Posters at Middlebury

This article contains helpful information about poster creation and printing. You'll learn how to: set up and name your poster document, send your print job using a public lab computer, find plotter locations, and get help.

Azure Virtual Desktop: Access and Use

Azure Virtual Desktop is a way to run Windows applications on a cloud PC from any mainstream device. It allows you to log into a Windows desktop from anywhere in the world and run applications that are managed by Middlebury College.

Client Portal Search Examples

This article shows how to perform a variety of searches of the Client Portal.

Create a New Outlook Profile

The instructions in this article explain how to create a new profile in Microsoft Outlook for both Windows and Mac.

Data Recovery

This article explains how to recover a variety of deleted items.

Email Filtering at Middlebury

This article covers the basics of Middlebury's email filtering, including Quarantine, Junk Mail folders, the Focused Inbox feature, and Clutter. Learn what you can adjust and how to do it.

Foreign Language Input and Support

This article explains the variety of ways you can type accented characters (diacritics) using a PC or Mac.

Getting Help with Oracle

This article helps you determine who can best assist with your Oracle questions and how to contact them for timely assistance. Remember to check GMHEC’s Knowledge Base (go/gmhechelp/) for detailed instructions and videos covering common finance and HR tasks.

Getting Started with Webmail

This article covers how to log on to Webmail (aka "Outlook for the Web") and contains links to learning resources.

Google Drive & Docs - Learning and Resources

This article contains a variety of resources to help you learn about Google Drive & Docs use for file creation, storage, and sharing.  You'll find both written and video-based instruction.

How do I find my Microsoft Outlook version information?

This article explains how to find the version of Outlook you use.

How to Create a PDF from an Image

There are a number of available products that support conversion of a photo or scan to a PDF file format.

How to Create a Request for Support (Ticket) using the Client Portal

This article explains how to create a request for support (ticket) using the Client Portal.

How to Find an ITS Service using the Client Portal

This article explains how to search the Client Portal for information about ITS Services and how requests for help can be submitted directly from these service pages.

How to Find Tech Solutions using the Client Portal

This article explains how to find tech "how to" instructions using the ITS Client Portal (http://go.middlebury.edu/helpme).

How to Install Citrix Workspace

This article explains how to install Citrix Workspace software on both Mac and Windows computers. Certain specific applications (e.g., Pyramed) require this software to work properly.

Installing Fonts on a Mac

Install fonts on Mac.

MacOS Big Sur

macOS Big Sur (11.0) is the newest operating system offered by Apple and was released to the public November 12, 2020. This page contains information about any known and resolved issues.

Microsoft Office 365 Apps - Learning and Resources

This article briefly outlines commonly-used elements of Office 365 and provides links to learning resources and quick start guides.

Microsoft Teams -- Learning and Resources

This article contains a variety of resources to help you learn about Microsoft Teams use to gather a group, chat, edit shared files and more. You'll find both written and video-based instruction.

Middlebury's Google Workspace - Learning and Resources

This article briefly outlines common apps in Middlebury's Google Workspace and provides links to learning resources.

Nasuni Web Access Use

This article explains basic use of the Nasuni Web Access tool to work with Midd/Miisfiles without the need for a VPN connection.

OneDrive - Learning and Resources

This article contains a variety of resources to help you learn about OneDrive use for file storage and sharing.  You'll find both written and video-based instruction.

Operating Systems: new versions of Windows & macOS

This article shares information about the latest Apple and Windows operating systems, including resource links and details about any known issues.

Oracle - Avoiding Lockouts

This article contains pointers on how to avoid getting locked out of Oracle.

Oracle Icon Missing on Apps Panel

This article explains how to display the Oracle icon if it is not visible on the apps panel and how to make changes so you'll land on the GMHEC apps page going forward.

Outlook 365 for Windows: How to Turn Off Cached Mode for Shared Folders

This article explains how to turn off cached mode for shared folders in Outlook 365 to speed up launch time and prevent syncing issues with calendars and email folders.

Outlook Calendar Best Practices

This article shares pointers on how to avoid calendar troubles (such as not seeing all folders or meetings) when using shared calendars.

Podcasting at Middlebury

This article covers equipment, how-to info, and resources relating to podcast creation.

Remote Desktop Connection - Setup and Use (Windows)

The article describes how to setup and use Remote Desktop Connection software on a Windows computer so you can access another computer in a different location.

Resources Requiring VPN for Off-campus Access

This article lists resources that require the use of a VPN connection for off-campus access.

Troubleshooting VPN

This article will help you resolve problems with your VPN connection.

Using Your Mac Laptop with the Lid Closed

These instructions explain how to adjust your Mac laptop's settings so you can use an external monitor and close the laptop lid without having the display turn off.

VPN Setup Instructions

How to install and configure GlobalProtect VPN software.