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Articles (27)

Pinned Article Posters at Middlebury

This article contains helpful information about poster creation and printing. You'll learn how to set up your poster document, send your print job, plotter locations, design tips, and how to get help.

Client Portal Search Examples

This article shows how to perform a variety of searches of the Client Portal.

Create a New Outlook Profile

The instructions in this article explain how to create a new profile in Microsoft Outlook for both Windows and Mac.

Data Recovery

This article explains how to recover a variety of deleted items.

Foreign Language Input and Support

This article explains the variety of ways you can type accented characters (diacritics) using a PC or Mac.

Getting Started with Webmail

This article covers how to log on to Webmail (aka "Outlook for the Web") and contains links to learning resources.

Google Drive & Docs - Learning and Resources

This article contains a variety of resources to help you learn about Google Drive & Docs use for file creation, storage, and sharing.  You'll find both written and video-based instruction.

How do I find my Microsoft Outlook version information?

This article explains how to find the version of Outlook you use.

How to Create a PDF from an Image

There are a number of available products that support conversion of a photo or scan to a PDF file format.

How to Create a Request for Support (Ticket) using the Client Portal

This article explains how to create a request for support (ticket) using the Client Portal.

How to Find an ITS Service using the Client Portal

This article explains how to search the Client Portal for information about ITS Services and how requests for help can be submitted directly from these service pages.

How to Find Tech Solutions using the Client Portal

This article explains how to find tech "how to" instructions using the ITS Client Portal (http://go.middlebury.edu/helpme).

How to Install Citrix Workspace

This article explains how to install Citrix Workspace software on both Mac and Windows computers. Certain specific applications (e.g., Pyramed) require this software to work properly.

Installing Fonts on a Mac

Install fonts on Mac.

MacOS Big Sur

macOS Big Sur (11.0) is the newest operating system offered by Apple and was released to the public November 12, 2020. This page contains information about any known and resolved issues.

Microsoft Office 365 Apps - Learning and Resources

This article briefly outlines commonly-used elements of Office 365 and provides links to learning resources and quick start guides.

Microsoft Teams -- Learning and Resources

This article contains a variety of resources to help you learn about Microsoft Teams use to gather a group, chat, edit shared files and more. You'll find both written and video-based instruction.

Middlebury's Google Workspace - Learning and Resources

This article briefly outlines common apps in Middlebury's Google Workspace and provides links to learning resources.

OneDrive - Learning and Resources

This article contains a variety of resources to help you learn about OneDrive use for file storage and sharing.  You'll find both written and video-based instruction.

Operating Systems: new versions of Windows & macOS

This article shares information about the latest Apple and Windows operating systems, including resource links and details about any known issues.

Oracle - Avoiding Lockouts

This article contains pointers on how to avoid getting locked out of Oracle.

Oracle Icon Missing on Apps Panel

This article explains how to display the Oracle icon if it is not visible on the apps panel and how to make changes so you'll land on the GMHEC apps page going forward.

Outlook 365 for Windows: How to Turn Off Cached Mode for Shared Folders

This article explains how to turn off cached mode for shared folders in Outlook 365 to speed up launch time and prevent syncing issues with calendars and email folders.

Outlook Calendar Best Practices

This article shares pointers on how to avoid calendar troubles (such as not seeing all folders or meetings) when using shared calendars.

Podcasting at Middlebury

This article covers equipment, how-to info, and resources relating to podcast creation.

Resources Requiring VPN for Off-campus Access

This article lists resources that require the use of a VPN connection for off-campus access.

Troubleshooting VPN

This article will help you resolve problems with your VPN connection.