This article contains helpful information and resources for new staff and faculty hires.
Return to this page easily using go.middlebury.edu/newhire.
Contents
Our Technology Helpdesks on both coasts are regularly staffed to provide assistance with your computing needs. Refer to the schedule of our current hours as they can vary. In-person services are available, but Zoom is another convenient way to get help without needing to physically come in. Staff and faculty can…
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Use go/helpme/ to search for answers or submit a request for help online using our Client Portal and Knowledge Base.
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Connect to us via Zoom using go/helpdeskzoom/.
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Chat with our ITS Virtual Assistant by clicking the blue icon at lower right of tech sites.
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Use go/helpdesk/ to visit the Technology Helpdesk website, featuring useful resources and frequently-asked questions (FAQs).
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On the Middlebury campus, visit Davis Family Library, room 202.
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On the Monterey campus, visit Casa Fuente, room 449K.
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Call us at 802-443-2200 (VT) or 831-647-6656 (CA).
Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury Helpdesk. Issues are handled through a common ticketing system, TeamDynamix.
To speed your inquiries to the proper team, please refer to go/oraclehelp/ for up-to-date contact details.
GO is a utility that provides a fast way to navigate to many common services and websites, both on the Middlebury website and externally. To use it, enter a GO shortcut, such as go.middlebury.edu/mail, into your browser’s Address field (NOT the search bar in Google, etc). This will bring you directly to the page of the go link. There are hundreds of registered GO shortcuts; visit the Gotionary to explore or create your own. See go.middlebury.edu/usego/ to view more details about how GO links work.
Try these:
Note the extra / at the end of the shortened go links — this is necessary for the shortened links to work.
The shortened links ( go/_/ ) only work on the MiddleburyCollege network, while the longer links ( go.middlebury.edu/_ ) will work on any network. For MIIS go links, substitute middlebury.edu for miis.edu.
In the format of username@middlebury.edu, your Middlebury account provides access to authorized services and resources, such as email, the wireless network, cloud storage on Google and OneDrive, printing, software installations, Oracle, Zoom video conferencing, LinkedIn Learning training, BannerAdmin, and more. You should protect your account with a strong password and keep it safe, so it is known only to you.
Multi-factor authentication (MFA) is required for all Middlebury accounts to protect them and our network from potential compromise. Learn more at go/mfa/.
All office and public computers are on the Middlebury network. Use your username@middlebury.edu account to sign in to services.
Select the MiddleburyCollege wireless network, then connect using your Middlebury email address and password. Traffic is fast, as well as encrypted for increased security. Visit go/wifi/ for more detailed connection information.
All Middlebury employees have a cloud-hosted Exchange e-mail account with an address book, calendar, and task list features. Email is Middlebury’s standard messaging method, so it is your responsibility to monitor your account for communications. All accounts are protected by Multi-Factor Authentication (MFA) . See our accounts website for further details.
All employees may access their mail using a web browser on- or off-campus using the WebMail link (go/webmail/) located under Quick Links at the bottom right of many Middlebury web pages. Visit go/webmailhelp/ to learn how to use Webmail, access FAQs, and more.
There are a variety of online video-based courses available to help you learn about these email programs; visit go/LILinfo/ to learn how to use Middlebury's LinkedIn Learning resource.
All Middlebury faculty and staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury email address and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many departments use OneDrive—as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint—while others use shared Google folders.
See Cloud Services Overview (go/cloudoverview/) for more information.
Refer to the following instructions to learn specifics about set up and use:
Middlebury currently hosts some on-premise storage for both the Middlebury and Monterey campuses, called Middfiles and Miisfiles, respectively.
On the Middlebury campus, the following Middfiles storage folders are of most interest to staff and faculty:
- The orgs folder stores files that are shared by members of a department or group.
- The classes folder stores files for academic coursework.
At Monterey, a number of departments use the Departments folder on Miisfiles to store shared files.
See how to:
Middfiles Use
Instructions are available explaining how to store and retrieve files on Middlebury servers:
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Visit go/middfiles/ for complete details.
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You can access middfiles / miisfiles folders when you are off campus—however, a VPN connection is needed. Refer to go/offcampus/ for more information.
Computers in our public computing labs are connected to at least one networked printer. The Print dialog box will display the names of any installed printers that are available for your use.
To install printers on your Middlebury-owned computer, you will need to obtain the network printer queue names. The primary printing queues available to everyone are MiddColor and MiddBW. For other, department-specific printers, look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:
Note: You may also access networked computers from your personally-owned computer using Mobility Print. For instructions, see option one at go/howtoprint/.
Visit go/oracle/ (or click Oracle Cloud under Quick Links on the bottom right of the Middlebury College or MIIS home pages) to see Oracle Human Capital Management. Sign in using SSO (Single Sign-On), which will take you to the same sign-in page you see when accessing webmail.
Oracle HCM is commonly used by employees to enter time worked and request time off, as well as access other job-related details, such as pay stubs, W-2s, and benefit information.
On a Mac: The Safari web browser comes installed on Middlebury-owned computers. Others are available for installation using the Self Service utility.
On Windows: The Edge web browser comes installed on Middlebury-owned computers. Others are available for installation using the Company Portal.
Middlebury’s web site reflects the entire institution, and has buttons on the bottom edge where you can select the campus or program of interest. You can speed up your access by bookmarking or using GO shortcuts, as follows:
You can also:
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Use the GO utility to navigate the Middlebury website. Refer to Use Go Shortcuts.
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Access Webmail, Oracle Cloud, BannerWeb, the Directory (and more!) via the Quick Links area located at the bottom right of many Middlebury College and Institute web pages.
All Middlebury employees have access to Zoom for their video-conferencing needs. Visit go/zoomhelp/ to learn how to get started.
There are a number of ways staff and faculty may acquire or improve their information technology skills. Opportunities are available for a variety of learning preferences:
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Self-Guided Learning (visit go/LILinfo/ for on-demand, video-based training offered by LinkedIn Learning)
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Instructor-led Workshops (see our current workshop schedule at go/techworkshops/)
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1-on-1 Assistance (via Zoom or in-person, as available — see go/helpdesk/)
For complete details about learning opportunities at Middlebury, please visit go/learn/.
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Visit go/infosec/ for resources about how to keep your computer safe and secure.
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Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.
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Save all work-related documents in cloud storage on OneDrive or Google; you can access these from any device that has a network connection. Some shared departmental folders are located on Middlebury's middfiles/miisfiles servers; these are secure storage options are accessible from any networked computer on campus and from off campus using the VPN. Refer to the Cloud Storage and Middlebury File Servers sections above to learn more.
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Save your work at least every 5-10 minutes; it is better to lose only a few minutes' work than the entire document. Cloud storage (OneDrive and Google) can provide automatic saving; be sure to understand how saving works for each type of storage you use.
If you do not have access to a computer for your job, you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed on the Equipment page on the Middlebury website; hours vary, and should be posted on the lab doors. A wide variety of software is available on our public computers, but offerings differ depending on the location. Scanners in selected labs are available for your use.
IMPORTANT NOTE: Lab protection software deletes all non-essential files from the hard drives of the computers in our public labs! If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.
Middlebury Campus
See a list of available locations on the Equipment page.
Monterey Campus
William Tell Coleman Library, 6 Windows computers
The Davis Family Library is located at 110 Storrs Avenue. All employees may make full use of Middlebury library services and collections.
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Your College ID card doubles as your library card.
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Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See go/middborrowing/.
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To view the library homepage, visit go/library/; for hours, see go/hours/.
Materials You Can Borrow
Middlebury College’s library provides materials on loan to support the academic, professional, and personal interests of the entire community.
- Books or other printed circulating items (some items are restricted to in-house use only)
- Videos/DVDs from the Browsing Collection
- Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
- Musical Scores (Sheet Music)
- Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (see go/equipment/ for a longer list and info on how to book these)
To look up these materials, check MIDCAT (the library catalog) at go/midcat/ or Library Search (default search) on the Library homepage at go/library/.
For loan periods, see go/loanperiods/.
Where to Get Library Help
For research help from a librarian, call 802.443.5496 or visit go/askus/ for other options.
For
borrowing help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or email
Library_circulation@middlebury.edu.
Have other questions and don't know who to contact?
- If you are faculty, contact the LIS liaison for your department: go/liaisons/.
- For everyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494 during library hours (go/hours/), or the Technology Helpdesk at 802.443.2200 during helpdesk hours (go/helpdeskhours/).
Interlibrary Loan (ILL) (go/ill/)
Use go/ill/ to create your own ILLiad acct for placing Interlibrary loan (ILL) requests. When a Middlebury item is checked out, missing, or not available locally, it can be requested via ILL. It's an easy and relatively fast service (average turnaround for ILL is currently just over a day for articles, and about a week for loans).
You can request a wide variety of materials from ILL, including: books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, microfilm or microfiche from libraries around the world! We deliver both physical and electronic resources. Loan periods and renewals are set by the lending library. Save time creating requests by searching go/library/ and go/Worldcat/, which link directly to ILLiad and auto-completes ILL requests forms.
For details about Middlebury's Zoom phone and voice mail systems, visit go/phone/.
Usage instructions can be found at go/phonehelp/.
To acquaint yourself with important policies and guidelines, please visit the following: