This article contains basic information on what a shared mailbox is, how to request access, and how to add / access an additional mailbox in Outlook.
Contents
Shared mailboxes are Outlook mailboxes that are associated with a department or organization instead of an individual user. A shared mailbox can allow multiple people to access and send emails from the inbox. There are few types of shared mailboxes.
Types of shared mailboxes
- Student Organization Mailboxes: Or club mailboxes, are mailboxes associated with the student run organizations or clubs on campus through the Student Activities Office
- Departmental Mailboxes: Mailboxes that are associated with a department or team comprised of faculty and staff
Between the two types of shared mailboxes, the only difference in how access is requested is who is required to request the access.
Requesting Access to a Student Organization Mailbox
- Consult your Organization's page on Presence. A club president or co-president is the only member of the student leadership that is allowed to request access for the shared mailbox associated with your organization. If the information is out of date, you will need to contact the Student Activities Office to update the information—in a pinch, the faculty/staff adviser for your organization can also submit the request.
- Once you've confirmed that the information on Presence is accurate, please use the Request Support button (above right) to fill out a Ticket form.
- Please make sure that you include the email address of the Organization as well as the email addresses for any members of club leadership that will require access.
- Once it is confirmed on our end that the requester is listed as president or co-president on the corresponding Presence page, we will grant access to the emails listed. You will get an email with confirmation that the access has been granted.
- After club elections, the current president (as long as they are still listed on Presence) can request access for the new president.
Requesting Access to a Departmental Shared Mailbox
- Access for a departmental shared mailbox must be requested by your supervisor or manager.
- When using the Request Support button (above right) to fill out the ticket form, please include the email of the employee that requires access as well as the email address for the mailbox in question.
- You will get an email with confirmation that the access has been granted.
Once access to a shared mailbox has been granted it can be added to Outlook for use. Refer to our related article, Add Another Mailbox in Outlook.
To access the inbox directly using webmail (email through the browser), refer to our article Use Webmail to Access a Shared Account (PC & Mac).