Canvas

What is Canvas?

Canvas is Middlebury’s learning management system (LMS). It is available at http://go.middlebury.edu/canvas. Course sites are provisioned using Course Hub. Canvas sites allow instructors to conduct online, asynchronous discussions with students, provide feedback and post grades for assignments, share documents and media files, post deadlines and announcements, manage assignment submission and grading, and use other integrated tools like quizzes, video conferencing, and social annotation.

Who is eligible to use Canvas?

Faculty, staff and current students have access to Canvas course sites and can request co-curricular sites for teaching and learning purposes.

How do I learn about Canvas?

Student Orientation to Canvas: Instructure's Student Guide is designed to help students get to know Canvas through FAQs and brief videos. Instructure provides additional guides for Canvas students for the most common features.

Faculty Introduction to Teaching with Canvas: Instructure's Instructor Guide is highly recommended for all instructors new to the platform.

Instructure's library of video tutorials for Canvas is helpful for both instrutors and students.

How Do I Get Help?

Technical Support

For 24/7 technical support contact Instructure's Canvas Support directly via e-mail at Support
support@instructure.com or by phone hotlines for students at +1-844-747-2605 and for instructors at +1-833-890-4166.

Users can also chat with Canvas Support when logged in and clicking on the HELP question mark icon [?] at the bottom of the primary menu on the left side of the screen.

Instructure recommends the following format when contacting them via email:

  • Detailed summary of the problem:
  • When did this issue begin?
  • Who is affected? If students, include the name of student(s) to aid in troubleshooting if possible.
  • Web links to where you can see the problem:
  • Web link to the Canvas course where you are seeing the issue:
  • Troubleshooting efforts you may have already tried:
    • Some examples:
      • Did you try clearing web browser cache and cookies?
      • Do you have an any privacy plugins or adblockers that may be interfering?
      • Did you try an Incognito browser?
      • Have you tried accessing from a different browsers on your computer or from a different devices?)
  • If possible, include a screencast or screenshot of the problem, if applicable.

 

Teaching and Learning Design Support

For pedagogical or learning design support for Canvas, schedule a consultation with a DLINQ team member.

For other Canvas questions and support, please submit a service request using the link on this page.

 
Request Co-Curricular Site Support Request Canvas Support

Related Articles (11)

Canvas: Adding People to an Active Site
FERPA regulations apply when adding individuals to a course where they can see student information. Make sure you only add people to your course who have “an educational need to know.” You can learn more about FERPA here. Questions about FERPA can be directed to the Registrar.
Canvas: Changing Access Dates for Course Sites
A Canvas site is accessible according to the academic term course dates set by the Registrar. The course end date is typically set to the final day of classes plus thirty days for grading. Instructors can change this for active courses where the current students may need access to the site beyond the course end date.
Canvas: Configuring redirect tool to navigation menu
This article provides instructions on adding and positioning the Redirect Tool in a Canvas course menu.
Canvas: Guidance for Managing Students with Incompletes
Guidance for instructors who need to manage access for one or more student to a Canvas site because they have been issued a grade of Incomplete or need to finish coursework beyond the course end date. As part of the process for granting an Incomplete and allowing a student to submit late course work on Canvas, an instructor or Canvas administrator will extend access to a course Canvas site beyond the academic term date.
Canvas: Navigation Items
A brief description of all the items available under Navigation in Middlebury's Canvas courses.
Canvas: Sharing Site Content as an Archive or an ePub
As an instructor, there are times when you may need or want to share access to a Canvas site. someone to be able to see how you structure your course or you want to share the content for other reasons, you have two options. If you want to keep things in Canvas, then you’ll want to request an archive copy of your site. You may prefer to export your course in ePub format if your goal is less about the Canvas experience, request and ARCHIVE Canvas site and copy your content.
Canvas: Troubleshooting the Canvas Student App
The Canvas Student App allows students to view and interact with content on their mobile devices. Some issues can arise when content from an integration (such as Panopto, Google, Office 365, etc.) is added to a Canvas site. If this happens, use the following steps to troubleshoot the Canvas Student App.
Canvas: Troubleshooting the Google LTI Integration
The Google Apps LTI in Canvas makes it easier for instructors and students to share content from Google Drive, submit Google Docs for assignments, and collaborate within a Google Doc. Browser settings affect the integration between Canvas and Google, and browser updates can reset the settings to defaults that interfere with the integration.
Hypothesis: Getting Started with Annotation Assignments in Canvas
The article describes how to use Hypothesis, a collaborative annotation tool, within Canvas. Hypothesis can be integrated either as a graded assignment or as a non-graded module activity. Getting started guides for both instructors and students are provided.
Zoom: How to open and view a cloud recording from the Zoom app in Canvas as a Student
This article describes steps to access a Zoom cloud recording associated with a course using the Zoom integration with the Canvas learning management system.
Zoom: How to schedule a meeting in Canvas
This article helps you schedule Zoom meetings within a Canvas course. It guides you through accessing the Zoom feature, creating new meetings, and setting them as recurring.

Service Offerings (2)

Canvas Co-Curricular Site
Use this for the Co-Curricular sites
Canvas Support
Canvas is Middlebury's main learning management system. It provides tools to create online course sites that enable course communications, forums, assessments, file sharing, and other activities.