You may want “how to” information about a specific topic, such as how to add a mailbox in Outlook or how to change your MFA settings if you have a new phone.
The following steps explain how to use TeamDynamix to find needed instructions.
Start at Middlebury’s Client Portal -- http://go.middlebury.edu/helpme
Click in the “Search the client portal” field at top right (shown below), type a few words, then press Enter or Return.
To search for items with exact match, place double quotes around your text.
To search for items with a specific tag, enter the # symbol followed by the name of the tag.
Tip: If you hover over the search field, search tips will be displayed!
A list of both services and Knowledge Base articles matching your search criteria will be displayed.
In this example, you’ll find both services and articles in the Knowledge Base containing the word add and/or the word mailbox:
partial search results…
By comparison, this search will find both services and articles in the Knowledge Base containing the exact phrase add mailbox:
search results...