How to Search TeamDynamix (TDX) for Tech Answers

Tags TDX Help

You may want “how to” information about a specific topic, such as how to add a mailbox in Outlook or how to change your MFA settings if you have a new phone.  

The following steps explain how to use TeamDynamix to find needed instructions.

  1. Start at Middlebury’s Client Portal -- http://go.middlebury.edu/helpme  

  2. Click in the “Search the client portal” field at top right (shown below), type a few words, then press Enter or Return.  

TDX search field

  • To search for items with exact match, place double quotes around your text.  

  • To search for items with a specific tag, enter the # symbol followed by the name of the tag.

  • Tip:  If you hover over the search field, search tips will be displayed!

  1. A list of both services and Knowledge Base articles matching your search criteria will be displayed.

Sample Searches

  • In this example, you’ll find both services and articles in the Knowledge Base containing the word add and/or the word mailbox:

Search individual words example

 

partial search results…

Partial search results

 

  • By comparison, this search will find both services and articles in the Knowledge Base containing the exact phrase add mailbox:

Exact phrase search example

 

search results...

Exact phrase search results

Details

Article ID: 203
Created
Mon 9/27/21 3:46 PM
Modified
Tue 9/28/21 4:37 PM