Service pages provide general information about the many ITS services, such as printing, VPN, and e-signatures. They are also a great way to submit requests for help (tickets), as the support forms prompt you to supply your topic-specific information. This means your issue can be resolved more quickly because you have already provided needed details, without us having to ask.
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Start at Middlebury’s Client Portal — go/helpme/
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Click the globe icon beside the search field at top right, then choose Service Catalog from the drop-down menu as shown:
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Type a few words in the search field: as you type, results with these words in the service title will appear.
- To see more results, press Enter/Return. A list of ITS services matching your search criteria anywhere in the title and/or content will be displayed.
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To search for items with an exact match, place double quotes around your text.
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To search for items with a specific tag, enter the # symbol followed by the name of the tag.
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To change your search to include both services and Knowledge Base articles, select 
(All) from the drop-down list beside the search field.
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If you have any questions or need help after reviewing the service information, you can easily submit a Helpdesk ticket directly from the service page. Click 
(or similar) located on the right to get started.