You may want general information about one of the many ITS services, such as printing, VPN, and e-signatures. Service pages are also a great way to submit requests for help (tickets). The following steps explain how to search for services using the Client Portal.
Start at Middlebury’s Client Portal -- http://go.middlebury.edu/helpme
Click the globe icon beside the search field at top right, then choose Service Catalog from the drop-down menu as shown:
Type a few words in the search field, then press Enter or Return. A list of ITS services matching your search criteria will be displayed.
To search for items with exact match, place double quotes around your text.
To search for items with a specific tag, enter the # symbol followed by the name of the tag.
To change your search to include both services and Knowledge Base articles, select (All) from the drop-down list beside the search field.
If you have any questions or need help after reviewing the service information, you can easily submit a Helpdesk ticket directly from the service page. Click (or similar), located in the upper right to get started.