How to Find an ITS Service using the Client Portal

You may want general information about one of the many ITS services, such as printing, VPN, and e-signatures.  Service pages are also a great way to submit requests for help (tickets).  The following steps explain how to search for services using the Client Portal.

  1. Start at Middlebury’s Client Portal -- 

  2. Click the globe icon beside the search field at top right, then choose Service Catalog from the drop-down menu as shown:

Service Catalog Drop-down List Entry

  1. Type a few words in the search field, then press Enter or Return.  A list of ITS services matching your search criteria will be displayed.

  • To search for items with exact match, place double quotes around your text.  

  • To search for items with a specific tag, enter the # symbol followed by the name of the tag.

  • To change your search to include both services and Knowledge Base articles, select (All) from the drop-down list beside the search field.

  1. If you have any questions or need help after reviewing the service information, you can easily submit a Helpdesk ticket directly from the service page.  Click Request Support button (or similar), located in the upper right to get started.

Request Software Support


Article ID: 204
Mon 9/27/21 4:14 PM
Thu 9/21/23 11:28 AM

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This article shows how to perform a variety of searches of the Client Portal.
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Related Services / Offerings (1)

General software support including troubleshooting and distribution of software on Middlebury owned computers.